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How to Find an IT Managed Services Provider

Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.

Below are considerations you should make when coming up with your final choice:

Experience

Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?

Payment

The three most common types payment include alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.

>> Per Device

In this structure, the customer will be charged according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.

>> Per User

This is the the most preferred pricing model these days mainly due to its flexibility. All devices the user may own will be covered by the user cost itself. Very cost-effective indeed.

Communication

As a client of your IT managed services provider, you have the right to know all about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.

Trust

Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.